Privacy Policy

To provide you with exceptional luxury travel experiences, we collect various types of premium information necessary for sophisticated planning, exclusive booking, and delivering our VIP services.

Personal Information:

• Contact Details: Name, email address, phone number, mailing address
• Travel Information: Passport details, visa requirements, travel dates, luxury preferences
• Payment Information: Billing address and payment method details (processed securely through PCI-compliant gateways)
• Special Requirements: Dietary restrictions, accessibility needs, medical conditions relevant to travel

Luxury Travel Preferences:

• Accommodation preferences and booking history
• Activity and experience preferences
• Transportation and seating preferences
• Communication preferences

We only collect information that is necessary for providing our luxury services and enhancing your exclusive travel experience.

Your personal information is used exclusively to deliver exceptional luxury travel services and enhance your experience with COMETRA Travel.

Service Delivery:

• Planning and booking your luxury travel arrangements
• Communicating with you about your exclusive itinerary
• Processing payments and managing premium reservations
• Arranging special requests and luxury accommodations

Service Enhancement:

• Personalising your luxury travel experience
• Improving our services based on traveller feedback
• Sending relevant travel information and updates
• Marketing similar luxury services (with your explicit consent)

We never sell your personal information to third parties for marketing purposes, maintaining the confidentiality expected by discerning travellers.

We implement industry-leading security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Security Measures:

• Encryption: All sensitive data is encrypted using industry-standard protocols
• Secure Servers: Personal information stored on protected, access-controlled servers
• Access Controls: Limited access to personal information on a strict need-to-know basis
• Regular Audits: Periodic security assessments and updates

Staff Training:

• Regular privacy and security training for all employees
• Strict confidentiality agreements
• Clear data handling protocols and procedures

We only share your information when necessary to provide our services or as required by law. We maintain strict control over all third-party sharing.

Service Providers:

• Travel Partners: Hotels, airlines, tour operators (only necessary booking details)
• Payment Processors: Secure payment processing (encrypted transaction data only)
• Government Authorities: Immigration, customs, or other regulatory requirements
• Emergency Services: When necessary for your safety and well-being

Legal Requirements:

• Compliance with legal obligations
• Court orders or legal proceedings
• Protection of our rights and property
• Prevention of fraud or illegal activities

All third-party service providers are carefully vetted and contractually obligated to protect your information.

We use cookies and similar technologies to enhance your experience on our website and provide personalised services.

Types of Cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how our website is used
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant content (with your consent)

Your Choices:

• Accept or decline non-essential cookies
• Manage cookie preferences through your browser settings
• Clear cookies from your device at any time
• Opt-out of targeted advertising

Our cookie banner provides clear options for managing your preferences when you visit our website.

You have the right to control your personal information and make informed decisions about how it is used.

Your Rights Include:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal information
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain uses of your information
• Restriction: Limit how we process your information

To exercise these rights, please contact our privacy team using the contact information provided below.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Retention Periods:

• Booking Information: Retained for 7 years after travel completion
• Financial Records: Retained for 7 years as required by tax regulations
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Retained in anonymised form for trend analysis

Deletion Process:

• Secure deletion of personal information when no longer needed
• Anonymisation of data used for statistical analysis
• Compliance with all applicable data retention requirements

We maintain detailed records of data processing and deletion activities to ensure full accountability.

As a global luxury travel company, we may transfer your information internationally to provide seamless service across destinations.

Transfer Safeguards:

• Adequacy Decisions: Only transfer to countries with adequate data protection laws
• Standard Contractual Clauses: Use EU-approved contracts for international transfers
• Binding Corporate Rules: Internal data protection policies for intra-company transfers
• Consent: Your explicit consent when required for specific transfers

Global Compliance:

• GDPR compliance for European clients
• CCPA compliance for California residents
• Adherence to local data protection laws globally

We ensure your data receives the same level of protection regardless of where it is processed.

We do not knowingly collect personal information from children under 18 years of age without verifiable parental consent.

Our Commitment:

• No targeted marketing to children under 18
• Age verification processes where appropriate
• Immediate deletion of children's information if collected inadvertently
• Parental consent requirements for minor travellers

If you believe we have collected information from a child without proper consent, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Update Process:

• Notification: Email notification for significant changes
• Website Notice: Clear notice posted on our website
• Effective Date: Clear indication of when changes take effect
• Review Period: 30-day notice for material changes

What Constitutes a Material Change:

• Changes in the types of information we collect
• New uses of your personal information
• Changes in data sharing practices
• Significant updates to security practices

We encourage you to review this policy periodically to stay informed about our privacy practices.

For emergency situations only, we may require specific insurance and emergency contact information to ensure rapid response and proper care. All emergency information is treated with the highest level of confidentiality.

Required Insurance Information:

• Insurance Policy Number: Your complete travel insurance policy number
• Insurance Company Name: Full name of your travel insurance provider
• Emergency Phone Number: 24/7 emergency contact number for your insurance company

Emergency Contact Back Home:

• Contact Person Name: Full name of your designated emergency contact
• Phone Number: Primary contact number for your emergency contact
• Relationship: Your relationship to the emergency contact person

Cometra Travel 24/7 Emergency Contacts:

• Mohamed Elzeer: melzeer@cometra.net
  Mobile & WhatsApp: +20 106 829 9003
• Wael Ramadan: w.ramadan@cometra.net
  Mobile & WhatsApp: +20 115 971 9190

Embassy Information:

• Clients should carry their embassy or consulate contact details for Egypt
• Include embassy phone number, address, and emergency contact information
• Know your embassy's operating hours and emergency procedures
• Keep copies of important documents with embassy contact information

All emergency information is stored securely and accessed only by authorised personnel during genuine emergency situations. Your privacy and confidentiality remain our highest priority even in emergency circumstances.

During your luxury travel experience with Cometra Travel, we may capture photographs, videos, and other visual materials to showcase the exceptional journeys we create. These materials may be used across our marketing channels and social media platforms.

Photography & Videography:

• Professional Documentation: Our team may capture moments during your travels for marketing purposes
• Social Media Content: Photos and videos may be shared on Instagram, Facebook, LinkedIn, and our website
• Marketing Materials: Visual content may be used in brochures, advertisements, and promotional materials
• No Tagging Policy: You will not be personally tagged or identified in any social media posts

Opt-Out Process:

• Written Request: Send your opt-out request to info@cometra.net at least 48 hours before your trip
• Clear Communication: Our travel designers and photographers will be notified of your preference
• Respect for Choice: Your decision will be honoured without any impact on your travel experience

Content Usage:

• All marketing materials are used to promote luxury travel experiences
• Content focuses on destinations, experiences, and the luxury travel lifestyle
• We maintain the highest standards of taste and professionalism in all published content
• Materials are reviewed to ensure they reflect the premium quality of Cometra Travel

Your comfort and privacy are paramount to us. We believe in capturing the beauty of luxury travel while respecting our clients' personal preferences and privacy concerns.