At COMETRA Travel, payments and cancellations are managed as part of our VIP Client Protection Framework — keeping every booking secure, transparent, and clearly documented from deposit to departure.
This approach exists not merely to outline commercial terms, but to ensure every traveller's investment supports secure operations, exclusive supplier partnerships, and the highest level of luxury service continuity — transparent, professional, and client-focused at every stage.
1 Exclusive Booking Terms & Premium Conditions
Exclusive Booking Terms & Premium Conditions
Payment, deposit, and cancellation policies may vary significantly from one trip to another depending on the travel season, the type of itinerary, and the services included. Journeys that feature private or exclusive arrangements—such as chartered boats, domestic or international flights, special events, private venue access, or exclusive openings—are subject to stricter payment and cancellation terms due to the nature of these services and the policies imposed by third-party suppliers and service providers. Guests are encouraged to review the specific terms and conditions applicable to their chosen itinerary before confirming their booking.
To secure your exclusive luxury reservation, a premium deposit is required as outlined below. All bookings are subject to availability and to the specific terms and conditions of our service providers, including luxury hotels, private transportation companies, and premium experience operators.
Premium Deposit Requirements
- Standard Luxury Reservations: 25% deposit to secure exclusive accommodations and preferred experiences
- Exclusive Villa & Private Charters: 50% deposit for ultimate privacy and personalised service
- Premium Season & Exclusive Events: 40% deposit for peak season experiences and private cultural events
- Custom Bespoke Journeys: 30% deposit with flexible payment terms for fully personalised luxury itineraries
Luxury Payment Schedule
- Premium deposit due at the time of booking confirmation to secure preferred accommodations and exclusive experiences
- Balance payment required no later than 30 days prior to travel commencement
- Final payment due 14 days before arrival for seamless travel arrangements
- For bookings confirmed within 30 days of arrival, full payment is required at the time of booking
We accept major credit cards (Visa, MasterCard, American Express), secure bank transfers, and exclusive payment arrangements as agreed during your booking process.
2 VIP Client Fund Protection & Supplier Accountability
Cancellation & Refund Policy
Client payments are treated as protected financial commitments, not speculative revenue. Funds are applied exclusively toward confirmed luxury services and governed by supplier contracts and premium delivery obligations.
- Payments released according to exclusive contractual milestones
- Luxury suppliers selected based on reliability and premium refund practices
- Immediate VIP supplier engagement activated in the event of any cancellation
This approach ensures full transparency, professional accountability, and the highest possible level of client fund protection for every discerning traveller.
3 Premium Cancellation Protection
Journey Modifications & Amendments
We understand that plans may change, and we strive to provide the most flexible cancellation policy available. All cancellation requests must be submitted in writing to ensure prompt and personalised assistance.
Cancellation Schedule
- Cancellations received 90+ days before arrival: full refund less USD 200 administration fee.
- Cancellations received 90–60 days before arrival: 25% cancellation charge.
- Cancellations received 60–45 days before arrival: 50% cancellation charge.
- Cancellations received 45–15 days before arrival: 75% cancellation charge.
- Cancellations received less than 15 days before arrival: no refund.
If unforeseen circumstances occur, please contact your travel designer as soon as possible. Our dedicated team will carefully review your case and propose the most suitable solution — including premium rescheduling options or credit for future luxury travel.
We understand that canceling a trip is never a pleasant decision and is often due to unexpected circumstances beyond your control. Our cancellation policy is governed by the terms and conditions of our third-party suppliers, including hotels, airlines, Nile cruises, and other service providers. Whenever a cancellation occurs, Cometra Travel will work diligently on your behalf to negotiate the highest possible refund, reduce cancellation charges whenever possible, and minimize your financial loss. While all refunds remain subject to supplier policies, we are committed to achieving the best possible outcome for every client.
4 Modification Policy
Cancellation Protection & Travel Insurance
We understand that travel plans may need adjustment. We will make every effort to accommodate modification requests, subject to availability and any applicable rate changes.
Modification Terms
- Date changes may be possible up to 30 days before arrival, subject to availability
- Changes to the number of guests may affect the total price
- Upgrades are subject to availability and additional charges
- Modifications within 30 days of arrival may be subject to administrative fees
Please contact your travel designer as soon as possible to discuss any necessary changes to your itinerary.
5 Force Majeure
Special Requests & Bespoke Arrangements
In the event of circumstances beyond our control — including natural disasters, acts of war, terrorism, pandemics, or government actions — COMETRA Travel will work with all parties to find an equitable and fair solution.
Options May Include
- Postponement to alternative travel dates
- Credit for future luxury travel
- Partial or full refund, depending on recoverable costs from suppliers
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances that could affect your travel plans.
6 Travel Insurance
COMETRA Commitment to Excellence
We strongly recommend that all travellers purchase comprehensive travel insurance to protect against unforeseen circumstances that may affect their travel plans.
Recommended Coverage
- Trip cancellation and interruption
- Emergency medical expenses and hospitalisation
- Coverage for existing health conditions
- Entire trip duration including arrival and departure days
- Baggage loss or delay
- All visited regions and optional activities included
- Emergency evacuation
- Repatriation
Travel inherently involves variables beyond complete control. By confirming a booking, clients acknowledge these realities within a framework of reasonable professional care, international best practices, and shared responsibility. Our travel specialists can provide information about reputable travel insurance providers upon request.
7 Special Requests & Accessibility
We are committed to accommodating all special requests to the best of our ability. Please inform us of any special requirements at the time of booking so we can make the necessary arrangements in advance.
Special Requests May Include
- Dietary restrictions (vegetarian, vegan, gluten-free, halal, kosher)
- Accessibility and mobility requirements
- Special occasion celebrations (anniversaries, proposals, birthdays)
- Specific room or suite preferences
- Custom experiences or personalised activities
While we will make every effort to fulfil special requests, we cannot guarantee their availability and additional charges may apply in certain circumstances.
8 Compliance & Industry Standards
COMETRA Travel adheres to the highest standards of the travel industry and complies with all relevant international travel regulations and best practices.
Our Commitment Includes
- Full compliance with international travel regulations
- Adherence to global consumer protection standards
- Transparent pricing with no hidden fees
- Protection of client funds in accordance with financial regulations
- Commitment to sustainable and responsible tourism practices
We understand that each journey is unique. While we maintain these standard policies, we are committed to working with you to find solutions that meet your specific needs. Please don't hesitate to discuss your requirements with our travel specialists.
Cometra Policy Commitment
Every financial decision is handled with discretion, diligence, and professional advocacy. Our objective is not only to deliver exceptional journeys, but to safeguard client interests before, during, and after travel.
Have Questions?
Our travel specialists are available to answer any questions about our booking and cancellation policies.
